top of page
Communication Tower

Professional Services provided for Business Central

Can you afford to risk a failed ERP implementation?  

If not, call on CBSi's
28 years’ experience
 implementing hundreds
of Dynamics Business Central
and NAV ERP projects to bring yours to success.

Technical Services  (Microsoft Dynamics 365 Business Central)

Dynamics Application Configuration - All Modules and Popular 3rd Party Add-ins

Data migration from Dynamics NAV, GP, QuickBooks, and Other ERP Software

Design and development of new modules and feature sets

Design and Development of integrations with other systems

Database Upgrades

End-user Technical Support

Rescue Failed or Challenged Implementations

Custom Reports in BC, NAV, PowerBI, & Jet Reports

Security and permission configuration

Design and development of Role Centers / Dashboards

Performance tuning

Azure Application Hosting

Create Proof of Concept and Solution Testing

Mobile App Developmemt - both on & offline

Consulting Services


Gap/Fit Analysis

Project Management

Third party product analysis & recommendation

Requirements Analysis

Implementation planning

Conceptual Design (pre-development)

Audit failed and challenged implementations (Microsoft Dynamics Business Central & NAV)

ERP Services

Training Services  (Microsoft Dynamics 365 Business Central Related)

Training 1 on 1

In person

Support Portal

Produce client specific training documents


Virtual via Microsoft Teams

Produce client specific training videos

ERP Software Implementation Project Flow

Dicovery Icon.png


In the discovery and analysis phase, we learn more about your business and specific processes beyond what we discovered in the sales process. Depending on project complexity, industry experience, and time horizon, you can engage us to perform a Business Case, Benefit Analysis, Proof of Concept, Architecture Assessment, or other related analysis. We’ll collaborate with your team to establish realistic expectations for the project.

Implementation Icon.png


During the implementation process, our team may conceptualize more than one approach to achieve your objectives. We’ll discuss the advantages to each option, and dive into the software to show you the effects of each concept. We have a strong implementation methodology that ensures we don’t miss a thing, and we’ll keep the project progressing on time and budget. 

Development Icon.png


If you require functionality that exceeds the out-of-the box functionality, we can develop custom features to fit your unique requirements. Our 30 years of ERP experience and 27+ years with Microsoft Dynamics enable us to provide efficient design and quality programming to meet any business need. We’ll help you evaluate the cost/benefit for your organization and bring our knowledge from over a thousand customizations we developed for clients. CBSi has the technical capabilities to address your unique requirements. 

Training Icon.png


CBSi helps users fully understand and utilize the software. 

  • We offer hands-on training both on-line as well as on-site. 

  • During the implementation and configuration, we can enable your team to continue performing the setup under our guidance, or we can perform much of the setup on your behalf. 

  • After the software is configured, we train each department or each user type on their specific daily use processes, and monthly periodic procedures.

  • During periodic reviews, we look for ideas to help our clients use the software more efficiently and to provide increased value to our clients. Often during these reviews, we uncover additional training needs or discover additional areas of the business which can be automated. 

Upgrades and Migrations Icon.png

Upgrades & Migration

We understand that upgrading your ERP software can be a scary proposition, considering the change involved for all of your users. CBSi guides you step-by-step through the process with minimal disruptions. Our experience and advanced tools make all the difference for a smooth upgrade. 


  • We specialize in upgrading all versions of Dynamics NAV, GP, and SL to Dynamics 365 Business Central. CBSi’s 27 years of experience assures an accurate conversion of your critical accounting, sales, and operational data.

  • Transition from a completely different software to Business Central, If we can get to the data in your existing system, (or you can get it out), we can move it to Dynamics 365 Business Central. 

  • We don’t outsource upgrades offshore, like many partners do. CBSi upgrades and migrations are performed by our experienced team in the United States, with detailed oversight by Senior D365 analysts to assure the quality of your upgrade. 

  • Ask us about discounts from Microsoft and CBSi to make it attractive to stay in the Dynamics product family on the Microsoft Azure Cloud.

Upgrades & Migrations

Preparing for software migration

CBSi sees software migration as an opportunity to review your processes and then update and streamline them. There are likely limitations in your current system that may have influenced how your business processes were defined. Now is the time to step away from those limitations and take advantage of new capabilities and enhanced functionality.

During migration to a new ERP software, you have the opportunity to clean up data and start fresh. You can remove out-of-date customers and vendors, as well as unused inventory items. You get to assess what information is important to you now and in the future and also how you want to see it and analyze it.


Then, as part of the migration process, we implement your new system with these goals in mind. And to save you learning time, we’ll provide as much personal or guided training as you need so that the result is ERP software that is easy-to-use, functional, informational, and helps make a material improvement in the performance of your business.

On-going Support
Support Icon (3).png

On-going Support

CBSi’s first line of support is just a quick call, email, or support ticket away. Rather than assigning junior-level consultants to handle support questions who may not have been involved in your implementation, our  entire implementation, support, and development teams are available to answer questions within the context of the clients' specific implementation. 


Since we have been supporting Dynamics NAV, now called Dynamics 365 since Navision v1.0, we can often answer your question on the spot. 

  • Easily find your history of answers to previously asked questions on our client-specific support portal.

  • We can access your system remotely (with your permission) to walk you through a process.

  • Our Dynamics 365 professionals are also available for onsite training and implementation.

Let’s discuss where the vision for your business aligns with our 27 years' experience successfully implementing Dynamics Business Central & NAV. 

bottom of page