Training and Support…our services don’t end after the sale, they’re just beginning.
To help our clients fully understand and utilize the software, we offer on-site, hands-on training, as well as continued learning experiences on-line. Individual sessions for a single client may be scheduled fairly quickly with a simple phone call. Group training for multiple clients is handled via our pre-scheduled webinars. If you would like to add a topic to our webinar schedule, simply call or complete the Contact form in our “About Us” section.
During periodic reviews, we look for ideas to help our clients use the software more efficiently and to provide increased value to our clients. Often during these reviews, we uncover additional training needs or discover additional areas of the business which can be automated – to helping clients continue to realize additional returns on their investment.
Our Training Materials page provides training documents for clients to easily reference.
CBSi’s first line of support is just a quick call away. Rather than assigning junior-level consultants to handle support questions, our entire implementation team is available to ensure that clients’ support calls are answered in a manner consistent with the objectives achieved during the implementation and training phase.
Since we have been supporting Dynamics NAV, now called Dynamics 365 since Navision v1.0, we can often answer your question on the spot and, with your permission, we can also access your system remotely to walk you through a process. You may also email our support line and, of course, our Dynamics 365 professionals are available for onsite training and implementation.