To help our clients fully understand and utilize the software, we offer hands-on training both on-line as well as on-site. As we are working alongside you during the implementation and configuration, we can either train and enable your team to continue performing the setup under our guidance, or we can perform much of the setup on your behalf. After the software is configured, we typically train each department or each user type on the their specific daily use processes, and monthly periodic procedures.
During periodic reviews, we look for ideas to help our clients use the software more efficiently and to provide increased value to our clients. Often during these reviews, we uncover additional training needs or discover additional areas of the business which can be automated – to helping clients continue to realize additional returns on their investment.
CBSi’s first line of support is just a quick call away. Rather than assigning junior-level consultants to handle support questions, our entire implementation team is available to ensure that clients’ support calls are answered in a manner consistent with the objectives achieved during the implementation and training phase.
Since we have been supporting Dynamics NAV, now called Dynamics 365 since Navision v1.0, we can often answer your question on the spot and, with your permission, we can also access your system remotely to walk you through a process. You may also email our support line and, of course, our Dynamics 365 professionals are available for onsite training and implementation.